Check your remote
Pressing Sky on your remote should turn your set top box on, if it’s not responding double check that the LED at the top of the remote flashes when you press the button. If not, the issue could be with your remote. To confirm, press standby on the top of your Sky box.
It is completly normal for your box to run warm but there’s no getting away from it, when things get hot they don’t work as well. Make sure your Sky box has enough ventilation and consider; has the cat been sat on it? is the box in an enclosed cabinet?
It seems obvious but it fixes so many minor bugs, so it’s always worth turning the power off at the mains for a few minutes. Once you’ve turned the power back on, give your set top box 3-4 minutes before trying to switch it back on.
Reset your Box
As a last resort. a System Reset permanently deletes all recordings, downloads, reminders and series links. You can restore copies of anything you’ve bought using Buy & Keep at sky.com/restore.
Your Sky Box will go into standby, give it a t least 4 minutes before trying to start it up again.
If your box won’t come out of Standby, you could try a Front Panel Reset. This will also permanently delete recordings etc as above.
Digi Repairs UK & Ireland Ltd
Enniskillen Business Centre.
Tel: +44 (0) 2866 327293
Company Number: NI050530
Registered office address:
Unit 46, Enniskillen Business Centre, Tempo Road, Enniskillen, BT74 4RL