Terms and Conditions of Purchase


Please read carefully our terms and conditions, by placing your order with Digi Repairs UK Ltd, you accept the following:

1. Prices
Our products and prices are subject to change. Promotional prices/offers only apply in the period stated for the promotion. Whilst we try to ensure that prices on the website are accurate at all times, we are not responsible for errors that may occur. If we discover any errors in the price of goods before we accept your order, we will notify you as soon as possible and give you the option to resubmit your order at the correct price or cancel.

2. Availability
all goods and services are subject to availability. Any product stock or availability information supplied on the website is an estimate only. If on receipt of your order the goods are not available in stock we will notify you, and offer to refund you for any sum that has been paid by you, or allow you to wait until available in stock.

3. Delivery
Charges for delivery are not included in the product price and will be provided on checkout (before payment taken). Delivery can be made to any address in the UK, Ireland and some European countries, residential or commercial. BSkyB / Freesat are UK based satellite TV providers and therefore should only be used in such territories, using elsewhere is at your own risk, we cannot be held liable. Every effort is made to ensure a prompt despatch of your order and delivery within the stated delivery days. However, we will not be liable for any loss or damage suffered by you through reasonable or unavoidable delay in delivery. In this case, we will inform you as soon as possible. Upon receipt of your order you will be asked to sign for the goods received in good condition. If you are unable to check the contents of your goods at the point of delivery then please sign for the parcel as “NOT CHECKED”. Failure to do so may affect any warranty claims that you make thereafter. It is your responsibility to check all items ordered are included within the delivered consignment. It is your responsibility to notify us of any incorrect goods supplied within 7 days of delivery.

4. Ordering
Any e-mail or other electronic acknowledgement by us of receipt of an order placed by you does not constitute legal acceptance by us of your order. All orders are subject to approval by us and your order is only accepted once we despatch. When processing your order, the information provided will be subject to credit and fraud prevention checks. For these purposes we may transfer your information to trusted third parties. Payment for the goods and delivery charges can be made by any method shown on ‘our’ website. Payment shall be due before the order is processed for despatch. Payment shall be a fundamental term of this agreement, breach of which shall entitle ‘us’ to terminate the contract immediately.

5. Returns and Refunds

5.1 Faulty Goods (within 28 days of receipt)
If your purchase develops a fault within 28 days of receipt, we will exchange the item *free of charge. We will arrange return of the item for testing, then send you a new replacement straight away. This does not apply to faults caused by accident, neglect or misuse, for which there will be no exchange or repair. To exercise your right for repair/replacement, you must contact us prior to returning any goods.

5.1 Faulty Goods (outside 28 days of receipt)
If your purchase develops a fault after 28 days and within its 12 month guarantee period you will be responsible for returning the product to us (at your cost), we will arrange to repair/exchange and return the product to you *free of charge. Alternatively we may request you contact the official repairer of the specific item assigned by the manufacturer of the goods, who will arrange collection/return of the item once repaired. Times for repair may vary. This does not apply to faults caused by accident, neglect or misuse for which there can be no repair/exchange. To exercise your right for repair/replacement, you must contact us prior to returning any goods.

*Please note that “free of charge” applies to the UK & Ireland only, for other countries, you must pay for all carriage costs. Return of any faulty goods is your responsibility.

5.2 Damaged Goods
In the unlikely event your order is received damaged please contact us immediately. Please retain the original packaging for returning your order. Contact us with your order number and with details of the problem and from where and when the returned parcel can be conveniently collected. We will arrange to replace. It is your responsibility to notify us of any incorrect goods supplied within 7 days of delivery.
5.3 Warranty Seals
Please be aware that if our warranty seal is damaged in any way or has been removed or evidence of it been tampered with then all warranties are void.

5.4 Unwanted Goods (within 7 days of receipt)
Provided your purchase remains sealed/unused and ‘as new’ we will accept the item back for a full refund up to 7 days after receipt without question. This refund does not extend to the original cost of delivery or return costs. The customer is responsible for the return of all goods and carriage costs. Your item will need to be inspected before reimbursement is made. In any circumstance where we believe the goods to look unsuitable for resale (i.e. not as sold), we shall charge 40% of the original cost. To exercise your right to cancel, you must contact us prior to returning any goods.

5.5 Unwanted Goods (outside 7 days of receipt)
No goods are accepted outside of the 7 day returns policy, or “change of mind” after use.

6. Website Information
Any goods, services or information displayed on this website should not be regarded as an offer, invitation, solicitation, advice or recommendation to buy products or services on the website. No warranties or representations are made about any goods other than as expressly contained in this Website. To the extent permissible by law all implied terms, whether by statute or otherwise, are excluded. Product images are for illustrative purposes only and may differ from the actual product.

7. Liability
Digi Repairs UK Ltd liability for any injury (other than death or personal injury), damage or loss, in particular consequential loss, arising from the use of any goods purchased via this website, or from the transaction itself, are hereby excluded. Any injury, damage or loss arising directly from the negligence of Digi Repairs UK Ltd or any of its agents will be limited to a refund of the value of the goods purchased, together with any delivery charges paid.

9. Security
While all reasonable care is taken to protect the confidentiality of your payment card details, ‘we’ cannot be liable if, through no fault of our own, these details are intercepted by and used by third parties. All personal details are handled in accordance with the Data Protection Act 1998 and our own Privacy Policy.

These terms of sale and the supply of the goods will be subject to Northern Irish law and the Northern Irish courts will have jurisdiction in respect of any dispute arising from the contract. We have the right to change these terms at any time without prior agreement.

This policy does not affect your statutory rights.

If you have any further questions then please don’t hesitate to contact us on 02866 327293 or email your questions to: info@digirepairs.co.uk