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How to Hard Reset your Sky Stream box (Puck)

Sometimes your Sky Stream box can lock up or simply refuse to do anything.

Follow these simple steps to perform a Hard Reset on your Sky Stream box. Get it back working again without the hassle of having to call Sky.

  1. Turn your Sky Stream upside down
  2. Unplug from the mains
  3. Plug it back in
  4. Hold your finger on the Standby button
  5. Keep it held down for at least 30 second
  6. The Red then Yellow lights will flash
  7. When they have finished flashing and the white light has appeared let go your finger
  8. Allow up to 2 minutes to fully reboot and reload….thats it



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