Make sure there aren’t any stuck buttons on your Sky Q remote. If any appear to be stuck, push and move the button to release it.
If you’re still having problems, try replacing the batteries in your remote. Once you’ve replaced the batteries, press ? on your remote. Does the LED light flash? Great. If it doesn’t, you might need to order a new remote here. BUY NOW
Check your box
If you’re still having problems with your remote, check to see if there’s a problem with your Sky Q box.
Press the standby button on the front panel of your Sky Q box. The light should either turn from green to amber, or from red or amber to green.
Nothing happens? Your box appears to be stuck in standby. Follow our troubleshooting steps for more help.
Re-pair your remote
To pair your remote:
Hold down 4 and 7 together to clear any previous pairings. Only one remote can be paired with the Sky Q box at any time
Hold down 1 and 3 together
Select Continue and enter the brand of your TV
Select Find it for me
Press the volume buttons on your Sky Q remote and see if this changes to volume on your TV. No luck? Select No, try another until you find the right setting.
Still not working? Hold down 7 and 9 until the remote’s light flashes 4 times to factory reset your remote and try the steps again.
Once you can change the volume using your Sky Q remote, finish the pairing process:
If you have a Sky Soundbox or speaker, select Yes and follow the instructions.
Don’t have a Soundbox or speaker? Select No then select Finish.
Restart your Sky Q box
Press Standby on your Sky Q remote, then switch off or unplug at the mains
Check there’s no lights on the front panel of your Sky Q box and all cables are securely connected
Plug in and switch your Sky Q box back on at the mains
Wait for the on-screen instructions to disappear then press Home on your Sky Q remote.
Click on the different category headings to find out more. You can also change some of your preferences. Note that blocking some types of cookies may impact your experience on our websites and the services we are able to offer.
Essential Website Cookies
These cookies are strictly necessary to provide you with services available through our website and to use some of its features.
We provide you with a list of stored cookies on your computer in our domain so you can check what we stored. Due to security reasons we are not able to show or modify cookies from other domains. You can check these in your browser security settings.
Google Analytics Cookies
These cookies collect information that is used either in aggregate form to help us understand how our website is being used or how effective our marketing campaigns are, or to help us customize our website and application for you in order to enhance your experience.
If you do not want that we track your visist to our site you can disable tracking in your browser here:
Other external services
We also use different external services like Google Webfonts, Google Maps, and external Video providers. Since these providers may collect personal data like your IP address we allow you to block them here. Please be aware that this might heavily reduce the functionality and appearance of our site. Changes will take effect once you reload the page.