Sky Q Fixes

CHECK IF YOUR SKY Q BOX IS SET IN ECO MODE CAUSING IT TO GO INTO STANDBY

When your Sky Q box is installed, it’s set to Eco. This is the recommended setting as the box consumes less energy by going into low power mode between 2.30am and 5:45am.

Bringing your box out of Eco mode will take a few minutes and if you try to use your Sky Q Mini box before 5:45am, you may experience connectivity issues. To stop this, you’ll need to switch your standby setting to Active or None.

To change your standby setting:

  1. Press Home on your Sky Q remote and select Settings, then Setup.
  2. Select Preferences, followed by Standby mode and select the setting you want.

Please note: All boxes should be on the same energy saving settings.

SKY Q HARD DRIVE PROBLEMS

If you’re seeing any of the below Hard Disk error messages:

  • “Hard Disk Error. There is a problem with your Hard Disk Drive”
  • “This service is not available because of a problem with your Hard Disk Drive”
  • “No Hard Disk. There is a problem with your Hard Disk Drive. To continue with live TV channels only, press Dismiss”

You’ll still be able to watch live shows on your Sky Q box and Sky Q app. However, you won’t be able to set or play recordings, watch on demand, use a Sky Q Mini box or use the Sky Q app to watch recordings from your Sky Q box.

To fix the problem, restart your Sky Q box:

  1. Switch your Sky Q box off at the mains.
  2. Check that both ends of all cables are securely connected.
  3. Switch your Sky Q box back on at the mains.
  4. Wait for the on screen instructions to disappear then press Home on your Sky Q remote.

If you still see the error message, reset your hard drive:

Please note: Resetting the hard drive permanently deletes all recordings, downloads, purchases, reminders and series links. You can restore Buy & Keep purchases from Sky Store.

To reset the hard drive:

  1. Press the Home button on your Sky Q remote, highlight Settings then press 0,0,1 and Select.
  2. Select Reset and scroll to Reset hard drive. A warning message will advise all existing and planned recordings will be deleted. Press Select to continue.
  3. Wait for the on screen instructions to disappear then press Home on your Sky Q remote.

Once the box has restarted, check you can set and play back recordings. It may take up to five minutes for all features to work.

SKY Q CONNECTION PROBLEMS CLICK HERE

HOW TO FIX PICTURE PROBLEMS ON SKY Q BOX CLICK HERE